At Vidgenie, we’re committed to delivering an exceptional experience. If you’re not fully satisfied with your subscription, we’re here to help.
We offer a free trial so you can explore Vidgenie before committing to a paid plan. We encourage all users to take advantage of this trial to ensure Vidgenie is the right fit for their needs.
Vidgenie operates on a subscription basis. Refund eligibility depends on the type of plan and when the refund is requested.
Refunds are not available for monthly subscriptions once the payment has been processed.
If you’re unsatisfied, you may request a refund within 7 days of your initial purchase. After 7 days, no refunds will be issued.
To request a refund, please email us at
support@vidgenie.aiwith the subject line “Refund Request” and include:
Your registered email address
Date of purchase
If approved, refunds will be issued to your original payment method. It may take 5–10 business days for the refund to appear in your account, depending on your payment provider.
Renewal payments (please cancel before the next billing cycle)
Accounts found in violation of our Terms of Service
Change of mind after the refund window has passed
Lack of usage or forgetting to cancel your subscription
You may cancel your subscription at any time from your account dashboard. Canceling a subscription prevents future charges, but does not automatically trigger a refund.
If you have any questions about our refund policy, feel free to contact us at
support@vidgenie.ai